16800 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how 16800 collects, uses, stores, and protects your personal information. By using our platform, you agree to the practices described here. Please read it carefully to understand your rights as a user.
1. Information We Collect
When you register or use the 16800 platform, we collect several categories of information to ensure our services function properly and securely for all Malaysian users. The types of information we collect are as follows:
- Account Information: Full name, email address, phone number, date of birth, and the username you registered with when creating your account. This information is used for identity verification and account-related communications.
- Device & Browser Information: Device type, operating system, browser type, IP address, and language settings. This data helps us optimise the platform display across various devices, including Android and iOS smartphones used by Malaysian users.
- Payment Information: Records of deposit and withdrawal transactions in MYR, payment methods used (such as FPX or e-wallets), and transaction reference numbers. We do not directly store credit card numbers or sensitive banking details.
- Usage Data: Pages you visit, time spent in each section of the platform, games played, and in-platform interactions. This data is used solely to improve the user experience.
- Cookies: Small data files stored on your device that help the platform remember your settings and preferences.
2. How We Use Your Information
16800 uses collected information only for legitimate purposes directly related to delivering platform services. These purposes are as follows:
- Processing account registrations and verifying user identity in line with compliance requirements.
- Processing deposits, withdrawals, and financial transactions in MYR securely and accurately.
- Sending users account-related notifications, security updates, or changes to platform policies.
- Improving the features and performance of the 16800 platform based on usage patterns analysed in aggregate.
- Detecting and preventing fraud, unauthorised access, or activity that violates platform guidelines.
- Meeting applicable legal obligations and compliance requirements.
16800 will not use your information for third-party marketing purposes without your explicit consent. You may withdraw this consent at any time by contacting our customer support team.
3. Cookies & Tracking
The 16800 platform uses cookies to enhance your experience while browsing the website or using our app. The cookies we use fall into two main categories:
- Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting your use of the platform.
- Analytics Cookies: Helping us understand how users interact with the platform so we can make relevant improvements. Data collected is aggregated and does not directly identify individuals.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the 16800 platform and your login experience.
4. Data Storage & Security
The security of your personal information is 16800's top priority. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your device and 16800 servers is protected by industry-standard SSL/TLS encryption.
- Personal and financial transaction data is stored on servers protected by strict access controls.
- Account passwords are stored in encrypted form using secure hashing — we do not store passwords in plain text.
- Active monitoring systems are in place to detect suspicious activity and take preventive action promptly.
Your data will be retained for as long as your account remains active or as required for the purposes outlined in this policy. Following account closure, data will be kept for the period prescribed by applicable legal requirements before being securely deleted.
5. Sharing with Third Parties
16800 does not sell, rent, or share users' personal information with third parties for marketing purposes. However, in certain situations, information may be shared with the following parties:
- Payment Service Providers: Required transaction information is shared with FPX or e-wallet providers to process deposits and withdrawals in MYR securely.
- Technical Service Providers: Third parties that assist us in operating the platform's technical infrastructure, subject to strict confidentiality agreements.
- Competent Authority: Information may be disclosed to the relevant authorities where required by law or a valid court order.
All third parties involved are required to uphold data protection standards equivalent to this Privacy Policy. 16800 is not responsible for the privacy practices of third-party services you access independently outside our platform.
6. Your Rights as a User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If you believe any personal information held by 16800 is inaccurate or incomplete, you have the right to request a correction. Please contact customer support with the correct details.
Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to our legal obligations to retain transaction records for a specified period.
Policy Changes & Contact Us
16800 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or business practices. Any significant changes will be communicated to users via in-platform notifications or registered email. The latest effective date will always be stated in this document.
Continued use of the 16800 platform after any amendments take effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed.
For any enquiries, requests, or complaints regarding this Privacy Policy, please reach out to the 16800 support team at: [email protected]. We are committed to responding to all enquiries within a reasonable timeframe and ensuring your privacy rights are fully respected.
Updated: 2026. This document forms part of the 16800 user protection framework together with Terms & Conditions and Responsible Gaming Guidelines.
Questions About Your Privacy?
The 16800 team is here to help you understand your privacy rights or handle any personal data requests. Contact us or visit our FAQ page.
Email: [email protected]